After the marathon efforts required to fund, procure, and install a submarine fiber optic cable, arranging the ongoing maintenance of the system can become another obstacle. And yet, inattention to this mundane requirement could cost the system owner dearly in terms of quality of service degradation and loss of end customer confidence. Faults ultimately impact current and future profitability.
Independence to advocate for the system operator or owner is a key hallmark of a valued provider of maintenance services. As a truly independent company with no allegiance to any supplier, Pioneer Consulting offers Maintenance Planning and Operational Support Services that are tailored to the individual needs of each customer’s system. This approach allows for creative maintenance solutions which reduce the maintenance budget while preserving quality of service on the submarine network.
Pioneer’s full-time team of submarine system maintenance experts has decades of experience around the world, with consortium and private systems, large and small, repeatered and repeaterless, transoceanic and festoon.
Pioneer has the expertise to evaluate and then skillfully develop customized mission-critical operational processes which should be implemented before the initiation of service as well as over the lifetime of the system. For the system operator, this becomes the key tool to keep the system working properly, delivering the quality of service that has been promised to customers. This is the only way for the system operator to assure a timely return on investment.
Beyond the system’s Ready for Service date, Pioneer also offers its expertise to assist with maintenance contract performance management over the lifetime of the system. When a submarine system reaches its RFS date, the relationship between the system operator and the system supplier changes. The system operator’s ability to manage this relationship going forward, will determine whether the system is properly protected and maintained and faults are avoided. For example, arranging equipment return and repair is a critical function which requires agreement in advance of detailed terms and conditions. Pioneer’s recommended program will enhance system performance, increase customer satisfaction, and will therefore have a beneficial effect on the system operator’s P&L.
This post-RFS service can be expanded to handle all of the system operator’s marine maintenance needs over the operational lifetime of the system.
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Pioneer Consulting: Maintenance Planning & Operational Support Service